Maffra Maffra Medical Group : Family and General Medical Practice
- detailed information
 
 

EMERGENCY AFTER HOURS SERVICE
     A doctor from this practice is on call for emergencies and urgent problems between 6pm and 11pm weeknights & 9am to 11.30 Saturday.  Dialling 5147 1011 will connect you with the Doctor on duty.
     Outside these hours please call 000 for emergencies or 1300 606 024 Nurse on Call.

HOME VISITS
     Should a serious illness prevent you from attending the surgery, we will attend you at your home.  Please let us know as early as possible.
   Remember a house call takes us more time than a surgery consultation and not all facilities are available during house visits.

HOSPITALS
 There is no accident or emergency department at the Maffra Hospital.  Our doctors have admitting rights to local hospitals.

SURGERY HOURS
Office Hours
8.00 a.m. to 5.30 p.m.  Monday to Friday
9.00 a.m. to 11.30am  Saturday
Consulting Hours
9.00 a.m. to 12.30 p.m.  Monday to Friday
2.00 p.m. to 5.00 p.m.  Monday to Friday
9.00 a.m. to 11.30am  Saturday

APPOINTMENTS
    
Routine consultations are by appointment.  If your doctor is not available another doctor will be able to see you.
Urgent problems and emergencies will always be seen even if an appointment is not available.

     When making appointments, please advise our receptionist if you think extra time will be required.  For example, the following require a extended appointment:   
      #  minor surgical procedures
      #  insurance or Social Security examinations
      #  complex or several medical problems

     If you cannot keep your appointment, please cancel or change your appointment as soon as possible, so that we can re-allocate your time, otherwise a non-attendance fee will be charged.
   When you arrive at the surgery please check-in with the receptionist before taking a seat in the waiting room.  We will endeavour not to keep you waiting but medical practice is unpredictable and we apologise for unexpected delays.

TELEPHONE CONTACT
    
Patients can obtain advice related to their clinical care by telephone.  Doctors will always take urgent calls; however to minimise interruptions, non-urgent calls may have to be returned at a later time.

FEES
     Fees do not exceed A.M.A. recommended fees and many fees (including consultations and procedures) are well below A.M.A. recommended fees.

    
We ask that accounts be settled at the time of consultation.  An accounting fee of $10 is charged on unpaid accounts.  For your convenience, EFTPOS and Medicare Easy Claim are available.
     Patients are responsible for all legal costs incurred in the recovery of bad debts.
     If you have an account query or require advice on medical fees, please contact our Practice Manager.

BULK BILLING
     Veterans' Affairs Pensioners are bulk billed for all services.
     Patients whose sole source of income  is a Centrelink Concession Card are bulk billed for in hours clinic consultations.  A fee is charged for out of hours consultations, home visits and procedures.
     Unfortunately government regulations do now allow bulk billing if a gap is charged.  Therefore you will need to claim the rebate from Medicare.  The gap (the difference between our fee and the Medicare rebate) for these services varies from $15 to $45.
     Other holders of health care cards are not routinely bulk billed.

REPEAT PRESCRIPTIONS
     A consultation is normally required for a repeat prescription in order to monitor the medication you are taking.  Only in certain circumstances and when previously arranged by one of the doctors can a prescription be given without a consultation.  There is a charge for repeat prescriptions.  If possible please give us 48 hours notice.
    
Certain categories of prescriptions may require longer notice.

REPEAT REFERRALS
     A consultation with the doctor is required for an initial referral to medical specialists or for tests. This is to enable your doctor to provide appropriate and up to date medical information to the specialist. It is also preferable that you make an appointment to see your doctor  to renew referrals.
   
 It is illegal to issue back dated referrals.

SICKNESS AND OTHER CERTIFICATES
     These cannot be issued or signed without a consultation.

TEST RESULTS
     It is preferable to have a follow-up consultation with your doctor to obtain and discuss results of tests and any further action which may be required.

DISABILITIES
     There are no steps from the street to the entrance and the doors are wide enough to allow wheel chair access. A wheel chair is available and the practice nurse will assist in transporting patients from their cars to the doctorís room if requested.

PATIENT RECORDS
     All patient consultation and medical records are kept strictly confidential.  Legally, the medical record is the property of the doctor, but copies may be issued to other doctors on the patientís written request.

IMMUNISATIONS - CHILDHOOD AND ADULT
    
The Commonwealth Government funds vaccines, as documented in the Australian Standard Vaccine Schedule.  To access this schedule, please look up:  www.immunise.health.gov.au/internet/immunise/publishing.nsf/Content/nips
     Appointments for childhood immunisations are charged a non-refundable fee of $20 at Maffra Medical Group.  Annual influenza and Pneumococcal clinics are conducted in March/April,  These immunisations are recommended for anyone with a chronic illness such as heart or lung disease, asthma, diabetes and anyone over the age of 65 years.

TRAVEL MEDICINE
     When planning an overseas trip it is important to gain accurate information with regard to immunisations needed for the countries being visited, together with preventative advice.
    
Please make an appointment with a doctor to discuss your individual requirements as early as possible in your travel preparations. This is to ensure that sufficient time is allowed to receive all the necessary immunisation.

HEALTH SCREENING
     Screening for high blood pressure, diabetes, high cholesterol, skin cancer and heart disease is available and recommended for all adult patients.

WOMENíS HEALTH
     Family Planning and contraceptive advice, menopause advice and hormone replacement therapy are available.
    
Pap smears are performed and it is recommended that all women aged 18 - 70 years have a cervical pap smear every two years.  Leonie, the practice nurse, is a credentialed Women's Health Nurse and is endorsed to perform pap smears.  The charge for this half hour consultation including pap smear has no Medicare rebate.

MEN'S HEALTH
     It is recommended that all men over the age of 45 years attend annually for a check-up, particularly if there is a family history of prostate disease, cancer, heart disease or diabetes.

SURGICAL AND OTHER PROCEDURES
     A range of surgical procedures is performed on site. Some of these include surgical removal of moles, lumps and bumps, wedge resection of ingrown toenails and treatment of skin cancers. Liquid nitrogen or electrical diathermy is available to treat skin lesions such as warts and papillomas. 
 
     A gluco-meter is available for instant blood sugar level testing.
     Blood testing for Warfarin levels (INR) is available at the practice.

     Cardiographs (ECG) and spirometry are also performed.
    
Our equipment is either disposable or sterilised by autoclaving to the required standards.

CASUALTY & EMERGENCY MEDICINE
     Urgent examinations and emergency treatments are provided e.g. suturing of lacerations, management of common fractures, chest pain, eye injuries and asthma.

REMINDER LETTERS
     Reminder letters are sent to patients.  Please advise your doctor if you do not want you name on the register.

PATIENT FEEDBACK
    
From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These surveys are completely confidential and help us improve our services.
  If you are unhappy (or happy) about any aspect of the care you receive from this practice we are keen to know about it. Please feel free to talk to the Practice Manager about any problems you have with the service provided. If you are still unhappy, you may like to contact the Health Services Commissioner on 1800 136 066 or 03 9655 5200.

TEACHING
     All doctors are attached to the Monash University as clinical teachers. Therefore, from time to time a medical student may accompany your doctor.  You may choose whether or not the student is present for your consultation.