EMERGENCY AFTER HOURS SERVICE
A doctor from this practice is on call for emergencies
and urgent problems between 6pm and 11pm weeknights & 9am to 11.30
Saturday. Dialling 5147 1011
will connect you with the Doctor on duty.
Outside these hours please call 000 for emergencies or 1300 606 024 Nurse on Call.
Should a serious illness prevent
you from attending the surgery, we will attend you at your home. Please let us know as early as possible.
Remember a house call takes us more time than a surgery
consultation and not all facilities are available during house
There is no accident or emergency department at the Maffra
Hospital. Our doctors have admitting rights to local
8.00 a.m. to 5.30 p.m. Monday to Friday
9.00 a.m. to 11.30am Saturday
9.00 a.m. to 12.30 p.m. Monday to Friday
2.00 p.m. to 5.00 p.m. Monday to Friday
9.00 a.m. to 11.30am Saturday
Routine consultations are by appointment. If your doctor is not
available another doctor will be able to see you.
Urgent problems and emergencies will
always be seen even if an
appointment is not available.
making appointments, please advise our receptionist if you think
extra time will be required. For example, the following require a
# minor surgical procedures
# insurance or Social Security examinations
# complex or several medical problems
If you cannot keep
your appointment, please cancel or change your appointment as soon as possible,
so that we can re-allocate your time, otherwise a non-attendance fee will be
When you arrive at
the surgery please check-in with the receptionist before taking a seat in the
waiting room. We will endeavour not to keep you waiting but medical practice is
unpredictable and we apologise for unexpected delays.
Patients can obtain advice related to their
clinical care by telephone. Doctors will always take urgent calls; however to
minimise interruptions, non-urgent calls may have to be returned at a later
Fees do not exceed A.M.A.
recommended fees and many fees (including consultations and procedures) are well below A.M.A. recommended fees.
We ask that
accounts be settled at the time of consultation. An accounting fee of $10
is charged on unpaid accounts. For your convenience,
EFTPOS and Medicare Easy Claim are available.
Patients are responsible for all legal costs incurred in the
recovery of bad debts.
If you have an
account query or require advice on medical fees, please contact our Practice
Pensioners are bulk billed for all services.
Patients whose sole source of income is a
Centrelink Concession Card are bulk billed for in hours clinic consultations.
A fee is charged for out of hours consultations, home visits and procedures.
Unfortunately government regulations do now allow bulk
billing if a gap is charged. Therefore you will need to claim
the rebate from Medicare. The gap (the difference between our
fee and the Medicare rebate) for these services varies from $15 to
Other holders of health care cards are not routinely
consultation is normally required for a repeat prescription in order to monitor
the medication you are taking. Only in certain circumstances and when previously
arranged by one of the doctors can a prescription be given without a
consultation. There is a charge for repeat prescriptions. If possible please
give us 48 hours notice.
of prescriptions may require longer notice.
A consultation with
the doctor is required for an initial referral to medical specialists or for
tests. This is to enable your doctor to provide appropriate and up to date
medical information to the specialist. It is also preferable that you make an
appointment to see your doctor to renew referrals.
It is illegal to issue
back dated referrals.
SICKNESS AND OTHER CERTIFICATES
These cannot be issued or signed without a consultation.
It is preferable to
have a follow-up consultation with your doctor to obtain and discuss results of
tests and any further action which may be required.
There are no steps
from the street to the entrance and the doors are wide enough to allow wheel
chair access. A wheel chair is available and the practice nurse will assist in transporting
patients from their cars to the doctorís room if requested.
All patient consultation and medical records are kept
strictly confidential. Legally, the medical record is the
property of the doctor, but copies may be issued to other doctors on
the patientís written request.
IMMUNISATIONS - CHILDHOOD AND ADULT
The Commonwealth Government funds vaccines, as
documented in the Australian Standard Vaccine Schedule. To
access this schedule, please look up:
Appointments for childhood immunisations are charged a
non-refundable fee of $20 at Maffra Medical Group. Annual
influenza and Pneumococcal clinics are conducted in March/April,
These immunisations are recommended for anyone with a chronic
illness such as heart or lung disease, asthma, diabetes and anyone
over the age of 65 years.
When planning an
overseas trip it is important to gain accurate information with regard to
immunisations needed for the countries being visited, together with preventative
Please make an
appointment with a doctor to discuss your individual requirements as early as
possible in your travel preparations. This is to ensure that sufficient time is
allowed to receive all the necessary immunisation.
high blood pressure, diabetes, high cholesterol, skin cancer and heart disease
is available and recommended for all adult patients.
Family Planning and contraceptive advice, menopause
advice and hormone replacement therapy are
Pap smears are performed and
it is recommended that all women aged 18 - 70 years have a cervical
pap smear every two years. Leonie, the practice nurse, is a
credentialed Women's Health Nurse and is endorsed to perform pap
smears. The charge for this half hour consultation
including pap smear has no Medicare rebate.
It is recommended that all men over the
age of 45 years attend annually for a check-up, particularly if there is a
family history of prostate disease, cancer, heart disease or diabetes.
SURGICAL AND OTHER PROCEDURES
A range of surgical procedures is performed on site.
Some of these include surgical removal of moles, lumps and bumps,
wedge resection of ingrown toenails and treatment of skin cancers. Liquid nitrogen or electrical diathermy is
available to treat skin lesions such as warts and papillomas.
A gluco-meter is
available for instant blood sugar level testing.
Blood testing for Warfarin levels (INR) is available at the
Cardiographs (ECG) and spirometry are also performed.
Our equipment is
either disposable or sterilised by autoclaving to the required
CASUALTY & EMERGENCY MEDICINE
Urgent examinations and emergency treatments are provided e.g. suturing of
lacerations, management of common fractures, chest pain, eye injuries and
Reminder letters are sent to patients. Please advise your doctor if you do not want you name on the register.
From time to
time this practice invites patients to complete a questionnaire on their views
of the practice and how it could be improved. These surveys are completely
confidential and help us improve our services.
If you are unhappy
(or happy) about any aspect of the care you receive from this practice we are
keen to know about it. Please feel free to talk to the Practice Manager about
any problems you have with the service provided. If you are still unhappy, you
may like to contact the Health Services Commissioner on 1800 136 066 or 03 9655 5200.
All doctors are attached to the Monash University as clinical
teachers. Therefore, from time to time a
medical student may accompany your doctor. You may choose whether or not the student is present for your